Few utility and local government customer touchpoints are as operationally critical as billing and payments. Not only are bill payments a primary source of revenue for many organizations, but research also indicates this touchpoint can majorly impact constituent satisfaction and internal efficiencies. That’s why it’s mission-critical to continuously evaluate your billing and payment experience and optimize when necessary. To help u...

Public funds are allocated for a specific and intended purpose; however, due to the complexity of implementing these programs, funds can often get stuck somewhere between policy and implementation. Program Administrators have long wrestled with the burden of distributing funds while maintaining compliance and balancing public expectations. These complexities are heightened in a crisis situation, such as distributing pandemic relief funds or pr...

An Environmental, Social and Governance (ESG) framework is a tool used to help organizations incorporate social good into the other work they engage in. Social good is already intrinsic to the mission of government agencies, but standardizing the tracking of these metrics with an ESG framework helps set clear goals, appropriately measure success and ensure accountability. Join us on Oct. 27 for Part Two of a two-part discussion to learn about...

Environmental, Social and Governance (ESG) frameworks have emerged in the private sector as a way to incorporate social good into the other work an organization is engaged in. It’s a lens that can enhance and inform the way a company thinks about risks, opportunities and outcomes. But when people think about improving their communities and addressing the major issues that impact daily life, they look to governments – not corporatio...

Boomers retiring. Gen Xers ascendent. Millennials stepping into new roles. Gen Z looking for the right skills to enter the marketplace. Workforce demographics are shifting rapidly across all industries, including state and local government. As agencies look to hire new employees – and keep current workers motivated and engaged – they need new strategies to address new challenges. In this virtual conversation on April 21, part of a...

This virtual briefing is open to Techwire members only. The State of California budget is always massive and filled with technology spending. Join Techwire Publisher, Alan Cox, and the Center for Digital Government Deputy Chief Innovation Officer, Joe Morris, for an in-depth look at the budget and where the technology opportunities can be found.

From constant digitization disruption and automation to remote work and rise of the gig economy, workforce development planning has always undergone rapid change. But the pandemic accelerated these challenges and workforce recovery is inconsistent across the U.S. How can workforce leaders ensure equal access to opportunity and consistent rates of recovery? Join Governing on July 8 at 10 a.m. Pacific/1 p.m. Eastern for a one-hour webinar in par...

Remote work during the pandemic has made collaboration among state and local government workforces more important than ever before. As the government workforce shifts to a more hybrid environment, with employees working at home and in the office, government leaders will need to evaluate the collaboration technologies that bring the most value to their organizations and the processes they may need to rework. They’ll also need to ensure th...

The COVID-19 pandemic prompted widespread travel and nonessential business restrictions. But surging demand for nearby, convenient getaways led short-term rental (STR) use to grow by 20 percent. As governments face growing budget deficits, they need to ensure all short-term rental operators pay their fair share, obtain business licenses, and operate in ways that benefit the broader community. Join our experts December 17 at 10:00am PT/1:00pm E...

COVID-19 changed everything we thought we knew about crisis response. Now that we’re moving closer to the distribution of a vaccine, states and local governments are faced with figuring out how to prepare, communicate to citizens quickly and effectively, and manage distribution. Join us December 16 at 10:00am PT/1:00pm ET to hear our experts discuss why a coordinated, omni-channel communications plan is critical to preparing your communi...